Terms


Terms and Conditions

AFC reserve the right to change or withdraw all or sections of this website either temporarily or permanently with or without notice to you. You confirm that we shall not be liable to you or any third party for any change to or withdrawal of the Website; and/or Change the Terms and Conditions from time to time. Your continued use of the Website in its entirety or in part, following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Website.

To order either phone the Superstore on 01224 642800 or Buy Online.

Replica Kit and Shirt Printing

Customers should be aware that sizing may vary from previous Replica kits. The Sizes and Size Guide provided, are given as a guide to garment measurements and not a recommended fit. We recommended the top is tried on to ensure the desired fit is achieved before printing is requested. If personalisation has been requested and applied, before the top has been tried on, we are unable to exchange or refund, unless the garment is faulty. Personalisation includes the printing of Sleeve Badges, Letters and/or Numbers which have been applied to your garment.

AFC cannot accept liability for any changes to players’ names and numbers due to changes and transfers done during or after the transfer window.

AFC reserve the right to refuse to print shirts we deem as offensive or abusive and/or may infringe on intellectual property rights of companies and/or individuals. If you have had your shirt personalised, you may find that it appears creased. This is due to the shirt being packaged for transit if you have received it from Mail Order, or as it has been folded into your shopping bag. It can easily be resolved by following the instructions below.

Place a clean, damp cloth over the personalisation and press with a warm iron. Please do not iron directly onto the personalisation.

If you are not comfortable with this, please contact the club shop before attempting.

Click and Collect

Place and pay for your order online today and your order will be available for collection after 2pm the day after tomorrow*.

*During Busy times e.g Kit Launch or Christmas, this service may take a bit longer.

Once your order has been processed, you will receive your order confirmation, which will indicate that order is ready for collection.

Please call ahead before setting off to avoid disappointment.

Please Note Orders placed over the weekend will be available to collect on the following Tuesday after 2PM

Please provide a valid email address and we will send you an order confirmation via email when your goods are ready for collection.

Please save the message, and bring the confirmation as proof of purchase. For your protection against fraud, we cannot release your order without seeing your payment card or ID

Please bring ID, which must be your bank card, passport or photo driving licence.

Please bring a printout of your order receipt or order confirmation email as a proof of purchase, along with photo proof of ID (passport or photo driving licence).

We are happy for someone else to collect your order, but to prevent fraud the person you have nominated must present your order number and their photo ID (passport or photo driving licence). We would also prefer if you notified us about this.

Season Ticket Discount

Season discount is applied to Selected Full priced items. To get the list of applicable items please contact the club shop. For in store discount, you need to have your season ticket on your person. Without the season ticket, discount cannot be redeemed. For Online purchases, you have to log in with the email address your season ticket is registered to.

Prices

The prices quoted in the Online Store are correct at the time of publishing. We reserve the right to alter these prices, up or down, when required by changes in VAT or other circumstances beyond our control. The correct price will be indicated on the delivery note. The Online Shop reserve the right to alter without notice or prior warning, designs or prices or product and conditions of supply.

How and when will it be delivered?

We will select an appropriate carrier to deliver your order (depending on the weight and volume of your order). All items delivered within the UK require a signature. If no one is available to sign for your items, a calling card will be left with the details of how to obtain your parcel. Please note that alternative times and alternative addresses may be requested, contact the club shop immediately after placing your order to request this service. We aim to dispatch all orders within 10 working days (subject to stock availability).

Unfortunately, we are unable to deliver to PO Boxes.


Summary of UK Main Land Charges are: UK Standard Delivery £5.10
  • Please allow up to 2 working days from the time the goods leave our premises (please feel free to contact us to check status)
  • This option does not guarantee delivery on a specific date
  • Please allow at least 6 working days for delivery of your order, before contacting our Customer Services team

UK Express Delivery* £9.30
  • Please allow 1 working day from the time the goods leave our premises (please feel free to contact us to check status)
  • We will select an appropriate carrier to deliver your order (depending on the weight and volume of your order)
  • Please allow at least 4 working days for delivery of your order, before contacting our Customer Services team.
Orders sent to overseas destinations may take up to six weeks dependent on the destination. Please check the availability on items when ordering as orders are accepted without guarantee of delivery by specific dates.

Please allow an additional 7/10 days for delivery of shirts to be printed. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.

Although we will advise and help with sizes where we can, responsibility cannot be taken by the online shop if the items are not suitable in size when ordered through the Online Store. Please see the following paragraph for our exchange/refund policy.

Gift Cards

ONLY REDEEMABLE IN STORE OR ONLINE shop.afc.co.uk

Will not be replaced if lost, stolen or damaged

Cannot be used to buy match tickets or any other non – retail products

ABERDEEN FOOTBALL CLUB RESERVE THE RIGHT TO REFUSE THE GIFT CARD IF THE USE IS DEEMED TO BREACH THE TERMS AND CONDITIONS.

Refund and Exchanges

If an exchange or refund is required then the items should be returned to us in their original packaging along with your receipt within 28 days of the purchase date, for a full refund. Please note all parcels must be sent back using recorded Delivery, we will not accept responsibility for lost goods. Sale items can be exchanged but no refunds or credit notes will be issued. You may also exchange or refund your goods at the stadium store. All items must be returned in re saleable condition along with your receipt and within 28 days of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with . Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised, unless the goods are faulty. This does not affect your statutory rights Videos, jewellery, hats and socks purchased through any of our outlets cannot be refunded or exchanged once they have been opened, unless they are deemed to be faulty. Please note it is your responsibility to make sure you have ordered the correct item and size.
Also Note:- For hygiene reasons, boxer shorts cannot be returned unless they are faulty.

BY TICKING THE BOX AT THE CHECK OUT STAGE, YOU ARE CONFIRMING THAT YOU UNDERSTAND AND ACCEPT THE ABOVE TERMS AND CONDITIONS.

Reproduction and availability