Refund and Exchanges
PLEASE NOTE: All returns are at the expense of the customer. We will refund the returns postage costs if the goods have been delivered to you and are faulty or damaged. Limits will apply on covering your postage costs, £8 maximum for UK and we will need a quote for International costs prior to arranging.
If an exchange or refund is required then the items should be returned to us in their original packaging along with your receipt within 28 days of the purchase date, for a full refund. Please note all parcels must be sent back using recorded Delivery, we will not accept responsibility for lost goods. You may also exchange or refund your goods at the stadium store.
All items must be returned in re saleable condition along with your receipt and within 28 days of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with .
Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised, unless the goods are faulty. This does not affect your statutory rights.
Videos, jewellery and hats purchased through any of our outlets cannot be refunded or exchanged once they have been opened, unless they are deemed to be faulty.
If sending back an item or full order for refund or exchange please include a note stating a reason for the return and please send it back to the address below using recorded delivery;
Mail Order Department
Aberdeen Football Club Limited
Please note it is your responsibility to make sure you have ordered the correct item and size.
Also Note:- For hygiene reasons, face masks, face coverings, snoods, boxer shorts and socks cannot be returned unless they are faulty.