DONS SHIRT WOODEN TREE DEC

Season Ticket and AberDNA Members will earn ‘Dons Cash’ back on purchases, building their balance throughout the season which can then be spent with the club.

‘Dons Cash’ can be earned by Members spending on match tickets, retail merchandise, RedTV subscriptions and more, and can be redeemed on AFC merchandise, match tickets and hospitality in-store or online.

To claim ‘Dons Cash’ online you must be logged in to your correct account. Your Dons Cash balance can be utilised at the checkout stage. To claim ‘Dons Cash’ in person you should present your Season Ticket or Member card.

For more information, please see the following link - https://www.afc.co.uk/tickets/dons-cash/ 

Please Note: Only available on selected full priced merchandise. 

Customers should be aware that sizing may vary from previous Replica kits. The Sizes and Size Guide provided, are given as a guide to garment measurements and not a recommended fit. We recommended the top is tried on to ensure the desired fit is achieved before printing is requested. If personalisation has been requested and applied, before the top has been tried on, we are unable to exchange or refund, unless the garment is faulty. Personalisation includes the printing of Shop by Player, Sleeve Badges, Letters and/or Numbers which have been applied to your garment. 

Please note that the price charged for shirt printing applies to up to 12 letters and 2 Numbers, however this is dependent on the size of shirt requested as not all sizes will accommodate 12 letters. If this is the case a club shop colleague will contact you to discuss your choice and, if necessary, request an alternative.

Please note: Mini Kits hold up to 6 letters with small numbers and Youth kits hold up to 8 letters and 2 numbers. in some cases we use smaller numbers. 

Note that we only offer one name to be printed with no spaces. 

Printing can only be done on current season AFC match/replica shirts. 

AFC cannot accept liability for any changes to players’ names and numbers due to changes and transfers done during or after the transfer window. 

AFC reserve the right to refuse to print shirts we deem as offensive or abusive and/or may infringe on intellectual property rights of companies and/or individuals. If you have had your shirt personalised, you may find that it appears creased. This is due to the shirt being packaged for transit if you have received it from Mail Order, or as it has been folded into your shopping bag. It can easily be resolved by following the instructions below. 

Place a clean, damp cloth over the personalisation and press with a warm iron. Please do not iron directly onto the personalisation. 

If you are not comfortable with this, please contact the club shop before attempting.

Although we will advise and help with sizes where we can, responsibility cannot be taken by the online shop if the items are not suitable in size when ordered through the Online Store. Please see the following paragraph for our exchange/refund policy. 

PLEASE NOTE: All returns are at the expense of the customer. We will refund the returns postage costs if the goods have been delivered to you and are faulty or damaged. Limits will apply on covering your postage costs, £8 maximum for UK and we will need a quote for International costs prior to arranging.

If an exchange or refund is required then the items should be returned to us in their original packaging along with your receipt within 28 days of the purchase date, for a full refund. Please note all parcels must be sent back using recorded Delivery, we will not accept responsibility for lost goods.
You may also exchange or refund your goods at the stadium store. All items must be returned in re saleable condition along with your receipt and within 28 days of purchase. We reserve the right to refuse a refund or exchange if the goods returned have been deemed to be damaged, worn or tampered with .
Please be aware, no refunds, exchanges or credit notes will be issued against items which have been personalised, unless the goods are faulty. This does not affect your statutory rights.
Videos, gift cards/vouchers, jewellery and hats purchased through any of our outlets cannot be refunded or exchanged once they have been opened, unless they are deemed to be faulty.

If sending back an item or full order for refund or exchange please include a note stating a reason for the return and please send it back to the address using recorded delivery;

Mail Order Department
Aberdeen Football Club Limited
Pittodrie Stadium
Pittodrie Street
Aberdeen
AB24 5QH


Please note it is your responsibility to make sure you have ordered the correct item and size. 

Also Note:- For hygiene reasons, face masks, boxer shorts, briefs, bralettes and socks cannot be returned unless they are faulty. 

Due to Health and Safety Reasons, we cannot offer refunds or exchanges on Face Coverings and Snoods unless they are faulty.