You will have 28 days to collect your Click & Collect order. If the order has not been collected within the 28 days, the order will be returned and your money will be refunded back to the card used to purchase the goods. *This excludes personalised goods, Gift Cards, Jewellery and Hygiene sensitive products*

We will try to contact you during the 28 day period by phone & email. If you are unable to collect your order within the 28 day period you can inform us of this and provide a preferred collection date and we will hold your order for you until that preferred collection date.

Please provide a valid email address and once your order has been processed, you will receive your order confirmation, which will indicate that order is ready for collection. If you have not received a confirmation email please call ahead before setting off to avoid disappointment. 

Please save the message, and bring the confirmation as proof of purchase. For your protection against fraud, we cannot release your order without seeing your payment card or ID (bank card, passport or photo driving license)

Please bring a printout of your order receipt or order confirmation email as a proof of purchase, along with photo proof of ID (bank card, passport or photo driving license). 

We are happy for someone else to collect your order, but to prevent fraud the person you have nominated must present your order number and their photo ID (passport or photo driving license). We would also prefer if you notified us about this via email at

*During Busy times e.g. Kit Launch or Christmas, this service may take a bit longer.*